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Home > Customer Testimonials

Because we go the distance for you...

We welcome any comments you have.
Here are just a few we've posted...

Thank you so very much for not only your incredibly fast shipping & great product but for your fantastic customer service. Everything is great! Best, Katie W 3/26/14

Talavera mirror Arrive in great condition……….thank you for extra packaging –worth it. Looks greatJ Jeff Noll Happy customer Mar 25, 2014

Hay Keith

Here are two photos of the wonderful, beautiful new dining room set I purchased from you. So very happy with it.



Elephant Butte March 20, 2014

The sconces arrived very promptly and in fine condition. I must say, they were very well packed! Thanks for the good service. Phyllis and Dennis March 17, 2014

Received them today in excellent condition ! LOVE, LOVE, LOVE them ! Thank you ! Happy trails.... Kimberly Mar 12, 2014

Thank you very much -I appreciate your excellent customer service, will Definitely consider you in the future - thanks again! 3/11/14

Hi there,
I purchased a marble star lantern (which I love!) from you about a month ago for my wedding.
I was wondering if you had any punched tin votive holders in a southwestern/mexican style?
I would need them by the beginning of April.
Many Thanks!
Santa Barbara, CA

Hi Keith

Thanks so much for everything. Excellent service and I would

recommend you as well as keep you on my list for future orders.

Thanks again

Faye 2/13/14

Noemi -
The chairs arrived this morning and look great! We really like the color variation.
Do you have any recommendations on care and maintenance of the skin/leather?
Also, do you have a link you'd like me to do a very positive review on??
Marilyn Wells 02/07/14

The swirl design wine glasses arrived this afternoon and they are perfect! Thank you so much for packing them with care.

Julia 02/05/14

Yo Dog (Keith).. Hey man I got the order. Fantastic stuff and packing job. Really. I am impressed. Now let me impress you With how Fedex can help you. I tried to call but a voice mail. How can I reach you. Again – great product and SUPERB Service. Thanks 01/30/14

Hi Noemi ,

Already got them yesterday , opened them and all was well.

Probably one of the best packaging jobs I've seen.

You did a great job .

Best regards,
John 01/10/14

Noemi, The sconces arrived yesterday in great shape. We unpacked them last evening and they are just exactly what we wanted.

Thank you very much, we will be back! Thanks again, Wayne 1/04/14


I just wanted to say thank you very much and the package arrived to the right location. Got there way ahead of time for Christmas and as always the perfect gift.

Thank you again and Happy New Year.


Jackie Dec 18, 2013

Hi Noemi - we received the wall sconces and love them!

Thank you and felice navidad!

The glasses arrived and they are PERFECT!!! Thanks so much!!! Marilyn 12/18/13

I just have to say, your customer service is way beyond anything I have ever encountered.


I will certainly let others know about your customer service. Thank you for all that you do.

Susan 12/11/13

Received the package and LOVE the chair! thanks, Happy Holidays! Marilynn S, 12/07/13

Received it already and it's just what I was looking for. Thank you! Now I just have to figure out how to put the bulb inside. 12/07/13

Hi Noemi,
I wanted to let you know that I received notification of a credit to my account by PayPal. Thank you so much. Such excellent and fast service. I won't give up and I shall at least window shop. Again, thanks so much and Happy Holidays to you too. Donna

Hi, We love love love the frog & it's coloring! It is in beautiful shape!!!! Thank you so much!!!! The picture is wonderful too!!!! You are the best!

Have a wonderful weekend!!! Warmest wishes, Helen 11/15/13

Hello Noemi -
We have received the glassware. Looks great. Thank you for taking good care of us.
Warm regards, Helena

Dear Noemi,
I was really pleased to see a partial refund on my order of confetti glasses due to a change in shipping costs. It would have been easy for you and your company to just let it slide! I love my glasses, everyone remarks on them and this order is for my daughter-in-law. Best wishes and thank you again for your honesty and integrity.
Cathi B.

Hi Jodeci,
Received my frog this morning in excellent condition. Thank you for your professional service. I would recommend SouthWest to my friends.
How about some bumble bees and dragonflys.
Kind regards
Judith P

I received the product today and it survived the shipping. Beautiful set exactly as pictured.
Thank you.

Dear Keith,

We just placed an order with Naomi, she was extremely attentive and helpful to us on the phone. She helped us decide which sconce cover best fit our needs. I have never had a person be willing to spend the time with us on the phone to place an order. She truly is an asset to your company. You have a treasure in her as an employee.

Best regards. Chaplain Tom and Jennie 9/23/13

Hi Noemi!

I apologize for the delayed response, but I was out of town most of last week. However, we did receive the replacement glasses in perfect condition! Do you know if I still need to leave the original box out for UPS (with the broken glasses in it)? And in answer to your question: No, the outside of the original box was not damaged. Thanks again! We love the glasses and we are very pleased with your excellent customer service! Stephanie 9/23/13

Attn: Noemi G.

I wanted to THANK YOU and let you know the sconces & 4 glasses all

arrived safely! Thank you again ! Robin 9/17/13

Thank you Noemi,
I received the glasses, and I love them! I have not yet received $8.27 refund on my card for shipping and handling, but I am sure that will happen soon. Thanks! Jenny

Finally, I received the item I ordered--thank you for your efforts to make it happen.

Helen V 9/07/13

Thanks! Saving glass and packaging. Really appreciate your help. Jane 8/29/13

Just wanted to thank you for the fast shipping and the wonderful packaging. Both geckos are gorgeous, a very nice work of art. I really love them both and will enjoy them for many years to come!
Have a wonderful week, Isabelle 8/27/2013

Hi Keith,

Received the glasses yesterday and they are SO COOL! All arrived safely and unbroken.

Thanks very much for the outstanding service! Reid R 8/17/13

Dear Noemi, yes it was. Thanks and I really love the chairs! Mary Maroon 8/16/13

I did receive this order and I am happy with the sconces. One had a
small chip but that is not an issue. I want to order two more of these
and wonder if I can get a promo code? You did send me a partial refund
for extra shipping charged, I thank you for that. Is tax always
collected from AZ customers? I will place the second order as soon as I
hear back from you. We could probably avoid you refunding part of the
shipping if you want to send me an invoice.
Thank you,

I have received my dining room chairs. The chairs look great! Thanks, Mary 8/14/13

Ok, Mr. or Ms. Keith Thanks!! Eun from crazy city, Seoul 8/13/13

I bought an awesome dining room set from you guys apx 12 years ago. I LOVE IT. The problem is my house burnt to the ground. Unbeleiveably the ceiling fell down on top of the dining room set and some how encapsulated it. It had severe smoke damage and some burns I had 2 bar chairs that burned up but the table and 4 chairs didnt. I have cleaned them and they look pretty good What I am wanting to know is that they need to be repainted. can you possibley tell me what I can paint the entire leather with so that I do not ruin it. I also would like to reorder 2 bar stools but will do that as soon as my counters are installed as the new counters are lower than the ones I had before

thank you Theresa 8/12/13

I bought a table and chairs some time ago and need to restrain the table top, do you sell the stain? If not, what should I use? Thank you, I love your store! 8/12/13

Thanks! Residential address is fine. I appreciate it, Keith.

I hated paying for shipping, but I liked your glasses the best from the sites I visited.

Reid 8/11/13

Good Morning,
I just wanted to THANK YOU for the care taken in packing my Sun for shipment. As well as it was packed, I imagine it would of survived being dropped or handled by gorillas! I appreciate the promptness of the processing and shipping of my order. To order something online and receive it in less than a week is GREAT! The Sun itself is certainly a piece of art and you were right when you said it was painted extremely well. Looks beautiful on the wall, I love it. THANKS and Regards, Karen

Hi Noemi,
My glasses came yesterday. So quickly!! I didn't realize you were in Tucson. The glasses are beautiful!! I love them! And they were so well wrapped! Thanks! Jenny

Recieved the mirror this evening. BEAUTIFUL!!!!!!!!!!!!!!And you packed it very, very well.Thanks,Feel free to email if you get new items.Thank you,Tiffany 2/11/05 We got the sconces and we love them!!!!!!!!!!!They were packaged very well and had no chance of breaking. ere actually delivered on D-day Friday.You just can't get anything like this in New Zealand. If you are wanting an agent to sell them here let us know as we would we very interested to help out. 1/17/05

We received the chairs yesterday and they are exactly what we want. Thank you for your prompt order fulfillment. We would like to order 4 more of these chairs but do not want them delivered until first week of March. Can we place the order and have you ship them March 1? 1/13/05Thanks

I just wanted to let you know that I received my equipale table and chairs, wall sconce and mat in perfect shape and in record time. They are all perfect! I am so impressed with your company and will not hesitate to use you again. Wow! 12/13/04 R. Kirk

FedEx ground delivered the shipment yesterday morning. They called to verify directions and access to the house. The driver brought the shipment onto our porch after removing the shipping pallet. I unpacked the shipment this morning and everything appears to be OK. The furniture is lovely. We will enjoy having it in our home. Thanks so much taking the time to do a good packing job.

FYI, my wife and I are planning to visit Tucson for an "end of winter" vacation near the end of March. We plan to stay at the Arizona Inn and visit with friends who live a few blocks away. If you have a retail storefront up and running, we'll stop by and say hello.

Yahoo!! You have been so wonderful and understanding. I have never

dealt with a company that is so accommodating.  I will definitely be
back for more.  I can't wait to see my furniture!!
 Thanks again
WOW - I do the majority of my shopping on the internet, and have always
had it go quite well, but have to tell you that your service is
exemplary.  The mirror is beautiful, exactly as represtented on your
site and I received it yesterday - I was astounded by how fast it
arrived and by how quickly you sent the order and shipping confirmation
emails.  And the shipping cost even turned out to be less than
expected.  Thanks so much for one of the best online shopping
experiences I've had.   11/14/04

My two chairs and small table arrived as scheduled.
We are very, very pleased with the shipment, the goods
and doing  business with you people. Thank you !!!!!!!!! 

It arrived and it is beautiful! Thank you! Barbara

Received the mirror in perfect condition this afternoon. Thanks ... Rashmi Hi, just wanted you to know I recieved my order yesterday and the mirror is gorgeous. I'm glad I ordered through you! I love everything I got & rec'd it in perfect condition..I will be ordering from you in the future..Thanks so much... Toni

I received my order yesterday afternoon.  Thank you very much for your
assistance.  Both you and your website constructor/operator deserve
kudos, for you were both essential in this sale.  Again, thank you for
your help.  Have a good day.

Package arrived safely and we love it! Many thanks I received my chairs and they are great! They are all that I expected – thanks. However, I did not find any carnuba wax and leather care instructions – Is it possible to get that yet? I want to be sure to give them the appropriate care to make them last a long, long time! Thanks for your help and prompt filling of my order! I received the item today and am very pleased. Thanks for everything Just wanted to say thank you very much. The mirrors were packed extremely well and arrived safe and sound. We're delighted with them - they are exactly what we were looking for and exactly as pictured on the website. Living in San Diego, you'd think we could find something like this locally. Believe me, we've been patiently trying for a long time, and finally went online. Your site is amazing and we will be back, especially considering the fast and excellent service and amazing prices (even with shipping, the comparable mirrors purchased locally would have been significantly more expensive). Your selection was really outstanding and the ability to order a matched pair sealed the deal for us - we could never get our local stores to get us a matching set. Again, thanks. I thought you'd like to know the equipales were delivered a week ago today - fed ex called to schedule a delivery time - I didn't expect that.

The delivery man was very nice - he unpacked the order for me so I wouldn't have the trouble of getting rid of all that packing material! He was duly impressed with the look of the furniture, said he'd never seen equipales so "clean".

I've been enjoying the furniture in our newly covered patio. Milo, our rat terrier pup, seems to like my chaise best - just my luck!
Thank you.

Got my chair and it is BEAUTIFUL. Just the touch

I needed for my newly decorated southwestern house.
 I received the package today and the glasses are perfect!! Thank you so much for such a great 
purchase experience and a wonderful product. I have been very impressed with your store and will be back!!

Thanks so much!!

 Just want to say thank you. I received the mirrors today, and just love them all.  
 I just wanted thank you for your promp service.  The merchandise that
 I purchased was just what I wanted and staff was very helpful.  I 
will be making another order at some time.   
Thank you so much for my beautiful "eclipse
faced clay vase" ... I love it!  I am also very grateful for your
service:  great emails and instructions, wow! what great packing ...and
everything so efficient (came on time).  I appreciate all the effort to
make my purchasing experience delightful.
 Prior to making my purchase I read several of your posted testimonials
 many of which spoke to the speed with which orders had been delivered.
  Never did I imagine that I would receive my order in four business 
days.  More importantly it was delivered without the slightest mar or 
imperfection.  Your service and professionalism are greatly appreciated.
 The package arrived early and in pristine shape, with not one fault 
in unpacking.  All the packaging was recycled within the hour, and the 
chairs are fantastic, thanks!

Thank you for the nice note and all the information....just don't see that personalization anymore..well done. Have a great day.

 I received the mirror yesterday and wanted to let you know how 
impressed I was with the promptness of shipping and delivery, the 
care that went Into packing and with the quality of the mirror - 
it is beautiful.  I will definitely be a repeat customer!
Just got my mirror.  It's so beautiful. Thank you!
Mirrors have arrived safely. Incredible packing!! Love the mirrors. Thanks... 
I do thank you and will tell others of your service, honesty, quickness to resolve a problem and 
thoughtfulness in combining 
products to reduce shipping costs.  Again, thank you for your reply and attention to my earlier email. 
 I appreciate your good service and willingness to do good business! 

Just got my mirror that I ordered last week. It's in perfect condition and I love it. Thank you! Please add me to a catalog listing if you have one.

I couldn't be happier !!!!!!!!!!!!!!!!!!!!!!

All have arrived in great shape. Thank you very much. Peggy

We received the mirror and it looks great! Thank you

Just wanted to drop you a note to comment on my recent purchase. My wife & I are thoroughly pleased with the quality of the tiled mirror we recently ordered from Southwest and Beyond. I was pleasantly surprised to see the special attention given to the packaging. Our item arrived in perfect condition enabling us to enjoy it from the very first moments after unpacking.

I got the glasses and they turned out great! Thanks much

Hi, we got the chairs and table last night and they look great! Thanks for packing them so well. One question, should we treat the leather with something to protect it from spills? If so is there any product you recommend for this type of leather?

I received the mirror today. Thank you for the well packed and quick ship provided.

It's a very lovely mirror!

thanks - i got my two chairs, and they are great!!!! i am very pleased and will definetly buy from you again. thanks, renee

I got both pieces yesterday - they arrived in good shape - and are simply gorgeous. Just wanted to say thanks :)

The two oval mirrors arrived in LA in fine condition. We are very pleased with them and thank you for your help in getting them.

I didn't know the box was in my garage(8-5-04). I opened it up last night. Ididn't actually open each one up, but the one I did is just what I wanted. I'm sure they are all fine, since they were packed so well. I'm sorry for the inconvenience. It would have been nice if I had been told the box was in there! Thanks for the quick follow up. I appreciate it!

I recently placed an order for a Circle Of Friends candle holder.  Thank you, Thank you, 
Thank you, for your prompt communication, service and delivery of the item ordered.  
Rest assured, I will certainly order from your company, again!!!!!
We got the chairs last Thursday. They are exactly what we wanted. Thanks for your help

I wanted to let you know that we received the mirror safe and sound. It is beautiful and goes great with my bathroom.


Hi- Thanks a lot for fulfilling my order for the paper mache fruit. The items came through just fine in the mail. I found you on Google by the way. Thanks again and good luck.

The talavera arrived safe and sound. The calilly design is beautiful. The quality of the pieces you sent - waste paper basket and square tissue holder is excellent. THANK YOU. I'll look forward to ordering more "stuff" from you in the future!

Thanks again the stools are just great. We really enjoyed meeting you and hope we can do biz in the future.

Hello. I received the package in perfect condition. I love the bowl. I am sure that I will be ordering from you again. Thank you!!!

Hi, We received the set of equipales that we ordered The set is beautiful!

The chairs arrived this evening May 30th 2003 in perfect condition. Thanks.

Thank you very much, my wife was surprised. I will do more business in the future

Thank you so much! You are a life saver! We drink tons of key lime water and the citrus juicer I had was purchased at either Restoration Hardware or Williams Sonoma 6 or 7 years ago and it finally broke under my constant, daily slamming it together. I have looked and looked on the web under many, many bar supplies sites and not a one of them had it! i was about to believe they were no long any available.

I have no idea how you could possibly improve on the way you run your company. It is so nice to see a company that really tries to please the customer as much as you do. Thanks so much and I'll be ordering again in the near future.

I can't believe how fast we received our chairs (5-30-03) and we absolutely love them! Thank you so much for the prompt service!

I forgot to e-mail you sooner and tell you that I got our 4 piece Equipal set and we love it! It's something different, especially for Wisconsin. Ever since I saw them in Mexico two years ago, I had to have them! That's it! Thanks for the easy transaction and fast delivery.

I can't think of any way that you could make improvements. In all my years of ordering items from the internet, I just want to say that you guys have the BEST service I've ever seen. The items were packaged for shipping in an exceptional manner and the speed in which I received the items was phenomenal. Thanks for helping with the shipping costs!!!


The large peacocks arrived on Monday, May 5th and were in EXCELLENT CONDITION...so was the packaging that they were in. I once again commend your company for the care they take in packaging products before they are shipped. Needless to say, the peacocks are gorgeous and I am very pleased with them!!!!!

Hi...I received the talvera tibor pot in great condition. Thanks so much

Just Received the round tin mirror, #33434 Tin Frame Mirror Round Silver Clr, and just wanted to tell you that it is perfect for my bathroom! It arrived promptly in great condition and at a great price! Thanks again

Hi I just wanted to let you know I love my items you shipped. I wanted to order some other items

I received my order today and was absolutely delighted with all of the items that I ordered. We DIDtake our time unpacking the items. Everything arrived in "mint" condition. I must tell you that out of all of the things that I have ordered over the years........this is the only order that was ever packed with "tender, loving care". You definitely are people who care !!!!! I want to thank you very much for the order and also for following up on my very first e-mail to you so quickly. Thank you also for calling us back for our credit card information. On a scale of 1 to 10......I rate your company 20 !!!!! Thank you so very much again

Thank you for your phone and e-mail messages. I received my merchandise. - thank you. The merchandise is gorgeous. Thank you for your prompt response and great customer service. Glad to have found your site, and will recommend it to friends

I received my equipale table on Friday, March 7, 2003. I just want to thank the individuals at Southwest and Beyond for packing it so well. It is just what I have been looking for. Thank you for your assistance!

It arrived today in perfect condition---thanks for the great service!

We got our table & chairs earlier today, it looks fabulous on the patio. Thanks for your quick attention to our order.


I received my copper talavera tile mirror today. It is absolutely breathtaking! You have quite a selection, I had a hard time choosing. I am very happy with my decision. It was in my home in only 4 business days and the packaging was above and beyond my expectations. Way to go and keep up the good work. I will definitely visit your site again.

Thanks, I received the chair today. It is perfect.
Happy New Year to you!

The mirror arrived on Thursday, I believe. It was beautifully packed and intact. I went to my client's home in Queens for a fabulous dinner last night and, was he surprised!!!!! He loves the mirror!

Thank you for your fine service and wonderful mirrors. Your mirrors have made two of my dear friends deliriously happy!

Have a wonderful and successful 2003, and just remember that,


I would like to commend you on the excellent customer service. Through this busy holiday season, you had time to e-mail and phone me about my order. It has been great actually talking with a "live" person. I hope that you and everyone at Southwest and Beyond have a great holiday season and a prosperous New Year.
Thank you,

Lou and I would like to thank you for all of your help. The chairs and ottoman arrived today...they look fabulous! We thank you for your professionalism, patience, and courtesy you showed us.

The package arrived right on time yesterday and in perfect shape. Thanks so much for your help. The vase you selected is beautiful and will be a wonderful gift.

Seasons Greetings and a Happy New Year to you and yours! The mirror was beyond a huge hit and I am already to order another one so you will be hearing from me after the holidays!

Every item I have purchased has been above and beyond what I expected. I am now purchasing yet another item as a gift for a friend. You have great stuff. Please Email me when you get new items.

I can&quo;t tell you how grateful I am for all your effort (and humor) in the Mirror Quest 2002 Saga! You should be "Lord of the Mirrors"!

At last- the end is in sight! It is within our grasp to finish mirror quest 2002! Thank you so much for your continued dedication in creating the mirror.

My order was here when I got home yesterday. Thank you so much. They&quo;re just what we wanted.

Sending you a pix of The Thrones in our den. Btw...DH so much loves that second Throne I snitched from you that he doesn't want to buy the glider he has talked about for years!!! High praise, indeed!!!

I got it, I got it, I got it!!! We sat in them Thanksgiving & they were just wonderful!!! For those who haven't sat in equipal, the comfort is quite a shock!!!

Thanks ….I appreciate your assistance

Thanks again,, we will be doing some biz in the future.
Happy holidays

Thank you so much! We have already received compliments on the new chairs.

By the way I just rec'd my order and I absolutely love these sconces... Thanks alot!!!

Got my order today - Love everything I ordered - would like to keep for myself! Everything arrived in great shape

Just wanted to let you know everything arrived in perfect condition. The quality of all the items is really amazing - we are very pleased. Thanks so much for all your help!

Just got my new order in...FANTASTIC!!! The copper talavera mirror just takes my breath away!!! My designer happens to be here & is ecstatic over my purchases!!! One happy customer!!!

They arrived today. The mess awaits to be unpacked. Thank you for your efforts on our behalf. You saved the day, and our client will be thrilled. I look forward to working with you again in the future.

recieved my furniture I love it!!!!!! It is nicer than I thought it would be. thanks. Nice website!

Just wanted to say, thank you, for my order. I received the mirror today and it is really beautiful. It looks great in my home. I am very pleased. It was packed very well and delivered without any damage.

Thanks for your immediate and friendly attention to this matter. Much appreciated!

The order arrived just before lunch yesterday. Great service from you. The unpacking was a bit aerobic. Somebody likes shrink wrap! We are very pleased and will recommend you to our friends. Again, thanks

I love your mirrors!

From the first time I traveled in Mexico, I have wanted to furnish my home with things that remind me of that country's beauty. I am so thrilled that I found you.

Thanks for your prompt and courteous service- it was nice talking to a Valley boy.

Thanks so much for your wonderful service!

Well the furniture arrived yesterday and I opened it today (all except the table top that is coming separately on Saturday, according to FedEx)- quite an impressive packing job I must say!! Everything is FANTASTIC!!!! It is just what we expected and makes our porch look like a million bucks!! Thankyou, thankyou, thankyou for such great service. Andrew and I love the highbacks especially and we are very glad to have gone with the big ottoman - it's perfect for both using as a coffee table and for resting after a weary day! I certainly will recommend your company to anyone who asks

My order of 2 equipal chairs was received today, in excellent condition. Thank you for your excellent service. regards, Vincent

Thank you for your quick response! I'm really looking forward to getting my mirror. Have a wonderful holiday!

Just want to say I received my order (tan sun vase). I must say it was way better than I expected. I love it. I will definitely order again. Thanks

Thank you. I received my order. Thanks for packaging it very carefully. Violet

I wanted to let you know that I am very happy with the mugs and tree stand. They have made a couple ladies very happy.

Thanks for the update. I appreciate the good service.

Hi : Got the table yesterday afternoon. Great packing job, and it arrived in perfect condition. Thanks for being so prompt. We will be in touch soon for another order. Mel

I am very impressed by your talavera mirror collection. I expect to be in Tucson in early February, and wonder if I can visit you.

I've been to your website and I think your products are wonderful.

Mirrors arrived today. We are very pleased.

Would love to visit your store directly. Is that possible? P.S. You've got great stuff!

Thanks! I wanted to let you know I really appreciate your Customer Service.

Hi, arrived safe and sound today, thanks - the mirror sets are lovely as is everything else. Be speaking to you soon.

Hello, Thanks for getting back with me. We really like the products that your company has to offer.

We just wanted to tell you how pleased we are with the wallhanging that we received yesterday. It matches the floor tile to a tee. Thank you for wrapping and boxing it the way you did. We appreciate doing business with you. Thank You

Hello, What a great website!!

Just wanted to let you know I received the mirror and LOVE it. We recently moved into a log home and the mirror is by our front door so I&quo;m sure I'll be giving your business a lot of P.R. Thank you for your excellent customer service.

Just wanted to let you know that the tin framed mirrors that we purchased this past summer go great with our new bathroom. They added the extra look we were looking for. Also, the way they were packed made us feel so much better about ordering mirrors. We were very pleased with the service we recieved. I visit your website quite often and have found so many interesting things. We also purchased a window frame and it too looks great in our remodeled home. Thanks for the great service and we look forward to doing business again very soon.